Spiros Margaris, speaker at Objectway Customer Conference 2018, was talking about future financial institutions needing to transmit values, to have people believe and trust them, so becoming loyal customers. How is fintech going to facilitate this process, if it’s going to do it overall?
Research shows people are not afraid to get financial advice from a machine. Banks, on the other hand, seem slow in reacting to such developments. What will it take to see the alignment between people expectations and banks’ offerings?