SOFTWARE AS A SERVICE
This option is ideal for financial institutions that decide to outsource the running and management of applications based on ObjectWay Financial Software products or those of selected software partners.
ObjectWay hosts customer applications at its own data centre and guarantees agreed service levels to end-users.
The customer thus reduces capital tied up in IT infrastructure as well as the costs of hiring and training operations staff.
The solution comprises:
ObjectWay offers clients two different forms of licensing arrangements.
ObjectWay determines the specifications of the hardware and configures, integrates and customizes the software for the provision of services tailored to the customerís commercial and technological requirements.
Set-up is divided into the following phases:
ObjectWay can also operate and maintain the software at agreed service levels from the date of its deployment.
The service includes:
The ObjectWay Service Desk provides users of the service with a single point of contact with guaranteed response and implementation estimation times.
Service Level Management: ObjectWay accurately measures service levels and provides clients with regular reports on service levels actually provided.
Business Continuity is guaranteed by a Disaster Recovery service made available in partnership with IBM.
These services are intended for customers who have decided to outsource non-core business operations.
Customer operations that can be outsourced to ObjectWay, at mutually agreeable service levels, include a user help line, back-office operations for the distribution of financial products, discretionary portfolio management and securities administration.