LICENSE AND SERVICES

The services are divided into the following phases:

• Analysis and Planning : functional and architectural gap analysis, assessment of impact on organizational processes, specification of integration, migration and customization requirements, and project planning;
• Installation and configuration : installation of the product on the customer’s equipment and configuration;
• Integration : integration of the new system and the customer’s legacy systems;
• Migration : writing of migration and data loading scripts;
• Customization : design and development of user-requested functionality;
• Application Infrastructure: user profiling, application security, batch and print scheduling, etc.;
• Testing : functional, integration and load testing;
• Validation test support;
• Technical and application training of client staff;
• Project management;

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The following services are also included:

• Post-production support;
• Technical support;
• Bug fixing and patching;
• Adaptive and preventive maintenance;
• Implementation services;
• Operationg management;
• Consulting.

The services are bundled into a long-term Application Management contract with agreed service levels.

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Customer operations that can be outsourced to ObjectWay, at mutually agreeable service levels, include a user help line, back-office operations for the distribution of financial products, discretionary portfolio management and securities administration.

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