Digital customer experience is increasingly important for our business and truly a competitive differentiator.
It never stops evolving, so it is worth asking where customer experience is in 2022 and what’s next.
Please, fill out this short survey: when all the answers have been collected, it be available an insight into community statistics. On the completion you can also download the document “Customer experience: the battleground for growth”.
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1. Are you satisfied with of your current digital customer experience and tools?
2. Why is digital customer experience important for your organization? max 3 multiple choices allowed
3. What are your organization's top digital customer experience challenges? max 3 multiple choices allowed
4. What are your digital customer experience investment priorities? max 3 multiple choices allowed
5. How does your organization measure digital customer experience improvement? max 3 multiple choices allowed
6. Which of the following tools do you use within your customer experience ecosystem? max 3 multiple choices allowed
7. What are in your opinion the top tools to be introduced? max 3 multiple choices allowed
8. What is the biggest change in your customer experience strategy that you're planning for the next years?
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