The client’s objective was to streamline the operational activities related to data and processing of a massive volume of contractual documents through digitalization and process automation, to ensure benefits in terms of efficiency, speed, accuracy and significantly cost reduction, together with the goal reducing operational errors due to manual activities zero.
The automation applied in this engagement offered the opportunity to face the ever-increasing challenges of this market and create an eco-system where human interaction will focus on value-added activities.
The strategic priorities were:
- Digitalization and process automation
- Increasing operational efficiency and accuracy
- Focusing human resources on value-added activities